Trust centre

Sub-processors

Sub-processors are third-party services that may process clinic data while we run Nedhara. This page lists them by category. The named list, with locations, is provided during evaluation and with every Data Processing Agreement.

Last updated 8 November 2026

Category Purpose Location

Cloud hosting Runs the application and stores clinic data The clinic’s chosen data region

Backups Stores encrypted backups and restore points The clinic’s chosen data region

AI model provider Generates drafts and summaries for clinician review Shared during evaluation

WhatsApp messaging Sends bookings, reminders and reports when the clinic switches it on Provider of the clinic’s WhatsApp Business account

Voice calling Places and receives calls when the clinic switches it on The clinic’s chosen provider

Email delivery Sends account and system emails Shared during evaluation

WhatsApp and voice providers are connected with the clinic’s own accounts, so the clinic chooses them. Changes to sub-processors are notified as set out in the Data Processing Agreement.

Need the named list?

Ask for it with our Data Processing Agreement.

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