Every other role works inside a set of rules — and the administrator writes them. Whether pharmacy bills before or after dispensing, whether the nurse handles money, what a consultation costs and how long it lasts: none of these are code. They are switches on your screens.
Twenty-seven sidebar entries — every screen in the product, including each department's own workspace — because oversight means looking at the work, not just its summary.
Ten switches that change the working day for everybody — dispensing order, OTC sales, lab billing flow, nurse-raised charges, reminders, follow-ups — all without a code change.
Doctor hours, leave and holidays, slot rules that resolve doctor → department → clinic default, and daily token caps that booking refuses to exceed.
Consultation types, registration fees, lab and pharmacy pricing, offers and promotions — editable only here, read-only everywhere else under "Pricing is managed by Admin."
A twelve-capability matrix across five roles, with multi-role users who see one combined dashboard — a receptionist who also covers the pharmacy counter.
Card grid or organisation tree, weekly schedules, leave cover, and nurse-assignment rules that route doctor instructions to the right station automatically.
Voice and WhatsApp logs with full transcripts, escalation to a human on request, and a visual workflow builder for reminders and follow-ups.
The Activity Log records what staff did; the Audit Trail records who looked at confidential patient documentation — immutably, with flagged events surfaced for review.
Every recorded action across registration, patients, appointments, billing, lab and pharmacy
Filterable by user, module and period — exportable as CSV or JSON
Each entry carries who, what, the target, the detail and the IP
Written automatically as staff work — nobody has to remember to log
Access to confidential records is immutably logged — viewed, edited, exported, printed
Flagged events surface on their own: exports, after-hours access, off-network IPs
Covers consultation notes, prescriptions, lab reports, SOAP notes and imaging
Backups on a schedule, with retention, destination and failure alerts to the admin
The administrator sees what the AI did today — and gates what it drafts before it counts.
AI drafts ICD-10, CPT and quality measures from signed notes, each with a confidence band and a verbatim evidence quote — and "Finalize" stays disabled until a human verifies every code.
Every voice call and WhatsApp thread with its transcript, detected intent, actions taken and outcome — escalations to a human rendered plainly in the record.
"Where are the bottlenecks?" returns pass/warn rows — appointments, pharmacy stock, lab turnaround, wait times — and names what the bottleneck is blocking.
Workflow rules, pricing, permissions and the audit trail — in one sitting.